ginaccreates q&a

Q & A Troubleshoot

FAQ

Troubleshoot

You must create a free account, and login to access my Free SVG files, located in my Forever Free Files Section.  (You can also find download buttons on each post). 

If you are connecting from a third party, like (Facebook, Pinterest, email, etc.) the download will not complete.  Open link outside the app, in a new window directly from a internet browser and try to download again. My download buttons are pink! 

The SVG file type might not show up on some WINDOWS PC computers, but I can guarantee it is in there.  It has an internet icon and labeled as a HTML DOC.  This happens because your computer doesn’t have an appropriate program to read the SVG file type. This is fine and it will still work as a SVG file once uploaded to Design Space.

svg file type changed to html

Open up Design Space and click upload > browse > find folder and the SVG file type or it may have an internet/Chrome icon labeled HTML DOC. This is the SVG and will work as one. You must upload it to Design Space to view/open the SVG with layers.  Double-clicking on the file won’t open it.

svg file type changed to html

You MUST upload the SVG file type for layers. Ungroup to select each layer.

If you can’t ungroup a design you might have uploaded the PNG file, which is an image(picture). If it asked you what type image is it, and had you clean it up, then you uploaded the PNG which is for print and cut. Select the SVG file type for layers! 

use of SVG files

Free SVG files are for personal use only. For yourself, or to make a gift. No sales. However, I do offer single  Commercial License for a small fee.

Find my Commercial License HERE. Please read listing before purchasing. Each download will need its own license.

NO! Absolutely no digital products of any kind!

You can not share your downloaded files with anyone.  You MAY however link them to my post where you downloaded the files. They must download the files themselves from my website.

You may use my free SVG design to make physical items for yourself, or as a gift for some else.  Apply to mugs, shirts, tumblers, key chains, etc.

Full Access membership

Once you complete your purchase, you will get an email to setup your password. Login to your account, on dashboard click UNLOCKED SHOP. Complete the check out process, no card needed.  After completed, it will display each download link or you can find it in your DOWNLOADS section. 

Yes! You can sell unlimited physical products with SVG design on it. You must be an active Full Access member.

They will be emailed to you on the 1st and 15th of each month. You can download them directly from your email. You must be an active Full Access member.

Every Monday, 1 or more SVG design will be added to my shop!

You can cancel anytime, under your account subscription. However since this is a digital product and you will get access instantly, I can not refund purchase price. 

Yes! You can continue to use my SVG files that you downloaded within the membership for personal use. Once you cancel, your Unlimited Commercial License is VOID after your membership expires. You will no longer be able to use for your small business. 

Login to your account, go to subscription and click CHANGE, and select Forever Free Member. This will stop auto pay, and you will be able to access my Full Access Shop until your Full Access Membership expires. 

What if I have a question that is not listed?

Please contact me HERE , and send me a personal email with your DETAILED question.